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Refund & Return Policy Template

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Note: This is a sample template of Return & Refund Policy, Use this template and create your own policy.

We want you to be completely satisfied with your purchase, so you can return any eligible product, within 7 days from the date of purchase. If your items meet the eligibility requirements, you can request:

  • A refund via your original form of payment
  • Exchange for a different item of the same value

Which items are eligible for return or exchange?​

  • Discounted or sale items are ineligible—they cannot be returned or exchanged.
  • No refund/exchange on perishable products.
  • For hygiene reasons innerwear/undergarments cannot be exchanged, returned, or refunded.
  • All returns or exchanges must be in their original packaging, with tags.
  • All returns or exchanges must be in brand new condition, with no signs of use or wear.
  • All returns or exchanges must be received by us within 7 days of your package delivery.
  • Return can be done only at the store the goods have been purchased from.
  • If the product recieved is defective, damaged, wrong or incomplete due to sellers fault.

Returns can be done between 8:00 AM-7:00 PM , Monday-Sunday

How do I return my item(s)?​

  • Contact us on 9895 123456

If you have any questions, email us at customersupport@acme.com or call 9895 123456.