Billing Cycle
1. Free Trial
- Every new business owner gets a 7-day free trial upon account creation.
- No payment information is required during the trial.
- Full access to Navigator’s core features during the trial.
2. Billing Options
Services & Programs
-
Both Service Requests and Programs can be billed:
- Monthly
- Yearly
Feature Subscriptions
- Features can be added as recurring subscriptions.
- However, billing behavior depends on the Program’s billing cycle:
| Program Billing Cycle | Allowed Feature Billing Options | Invoicing Behavior |
|---|---|---|
| Monthly | Only Monthly | Included in the main invoice |
| Yearly | Monthly or Yearly | Separate invoice for monthly features |
📌 Important: If your program is billed monthly, you cannot choose yearly billing for feature subscriptions.
3. Invoice Generation and Payment
-
An invoice is sent 7 days before the billing date.
- E.g., if you paid on March 10, the next invoice will be emailed on April 3.
-
A payment due alert will also be shown at the top of the Navigator dashboard.
Invoice Includes:
- Program subscription charges
- Feature subscription charges
4. Manual Payments
- No automatic payments are currently supported.
- Business owners must manually pay based on the due invoice.
- Payments must be made before the billing date to avoid disruption.
5. Invoicing Scenarios
✅ Scenario 1: Monthly Program + Monthly Features
- Single invoice
- All charges combined
- Sent 7 days before billing date
✅ Scenario 2: Yearly Program + Monthly Features
-
Two separate invoices:
- One yearly invoice for the program
- One recurring monthly invoice for features
✅ Scenario 3: Yearly Program + Yearly Features
- Both program and feature subscriptions are billed yearly.
- A single invoice can include both charges.
- Sent 7 days before the renewal date.
❌ Scenario 4: Monthly Program + Yearly Features
- Not allowed
6. Example Timeline
| Event | Date |
|---|---|
| Monthly Program Start | March 10 |
| Feature Subscribed (Monthly) | March 15 |
| Combined Invoice Sent | April 3 |
| Payment Due | April 10 |
| Event | Date |
|---|---|
| Yearly Program Start | March 10 |
| Feature Subscribed (Monthly) | March 15 |
| Yearly Invoice Sent | March 3 |
| Monthly Feature Invoice Sent | April 8 |
| Monthly Feature Due Date | April 15 |