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Billing Cycle

1. Free Trial

  • Every new business owner gets a 7-day free trial upon account creation.
  • No payment information is required during the trial.
  • Full access to Navigator’s core features during the trial.

2. Billing Options

Services & Programs

  • Both Service Requests and Programs can be billed:

    • Monthly
    • Yearly

Feature Subscriptions

  • Features can be added as recurring subscriptions.
  • However, billing behavior depends on the Program’s billing cycle:
Program Billing CycleAllowed Feature Billing OptionsInvoicing Behavior
MonthlyOnly MonthlyIncluded in the main invoice
YearlyMonthly or YearlySeparate invoice for monthly features

📌 Important: If your program is billed monthly, you cannot choose yearly billing for feature subscriptions.

3. Invoice Generation and Payment

  • An invoice is sent 7 days before the billing date.

    • E.g., if you paid on March 10, the next invoice will be emailed on April 3.
  • A payment due alert will also be shown at the top of the Navigator dashboard.

Invoice Includes:

  • Program subscription charges
  • Feature subscription charges

4. Manual Payments

  • No automatic payments are currently supported.
  • Business owners must manually pay based on the due invoice.
  • Payments must be made before the billing date to avoid disruption.

5. Invoicing Scenarios

✅ Scenario 1: Monthly Program + Monthly Features

  • Single invoice
  • All charges combined
  • Sent 7 days before billing date

✅ Scenario 2: Yearly Program + Monthly Features

  • Two separate invoices:

    • One yearly invoice for the program
    • One recurring monthly invoice for features

✅ Scenario 3: Yearly Program + Yearly Features

  • Both program and feature subscriptions are billed yearly.
  • A single invoice can include both charges.
  • Sent 7 days before the renewal date.

❌ Scenario 4: Monthly Program + Yearly Features

  • Not allowed

6. Example Timeline

EventDate
Monthly Program StartMarch 10
Feature Subscribed (Monthly)March 15
Combined Invoice SentApril 3
Payment DueApril 10
EventDate
Yearly Program StartMarch 10
Feature Subscribed (Monthly)March 15
Yearly Invoice SentMarch 3
Monthly Feature Invoice SentApril 8
Monthly Feature Due DateApril 15