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Total Quality Management

TQM

Total Quality Management (TQM) is a management approach that seeks to provide long-term success by providing unparalleled customer satisfaction through the constant delivery of quality products and services.

How Nearme Implement TQM Principles?​

  • Developing a user-friendly website and mobile app: A well-designed website and mobile app are essential for providing a good customer experience. Nearme ensure that the website and app are easy to navigate, informative, and secure.

  • Providing excellent customer service: Customer service is essential for success in e-commerce. Develop and implement customer service policies and procedures that ensure that customers have a positive experience from the moment they visit the website to the moment they receive their order.

  • Using data and analytics to improve performance: Encourages businesses to use data and analytics to identify and address areas for improvement. In e-commerce, this can involve tracking metrics such as website traffic, conversion rates, and customer satisfaction.

  • Performance Evaluation: Nearme consistently tracks website performance and undertakes efforts to enhance its functionality.

  • Benchmarking: Nearme regularly benchmarks its performance against industry benchmarks and best-in-class organizations. This helps the company to identify areas where it can improve its services, processes, and systems.

  • Employee Involvement: Encourages employee involvement in quality improvement efforts at all levels of the organization. The company values the knowledge and expertise of its employees and empowers them to contribute to problem-solving and decision-making processes.