FAQ
Potential questions a lead might ask and answers
1. What does your ecommerce platform do?
Your Answer:
"We are a leading ecommerce platform that helps retailers start selling online quickly and efficiently. Our solution includes features like voice search, smart full-text search, social login, accounting/inventory integrations, payment gateways, and delivery management. We also offer WhatsApp integration (coming soon) and a custom AI chatbot for better customer engagement. Whether you need a SaaS model or a self-hosted solution on AWS, we provide full technical support and ecommerce consultation."
2. How much does it cost to get started?
Your Answer:
"For a basic setup, you can start for just ₹12,000 INR. Additional plug-and-play features (like WhatsApp integration, advanced analytics, or custom branding) come at an extra cost depending on your business needs. We offer flexible pricing so you only pay for what you use."
3. Can I integrate this with my existing inventory/accounting system?
Your Answer:
"Yes! Our platform seamlessly integrates with popular accounting and inventory management systems, reducing manual work and keeping your operations smooth. Just let us know which software you use, and we’ll ensure compatibility."
4. Do you provide payment gateway integration? Which ones?
Your Answer:
"Absolutely! We support multiple payment gateways (Razorpay and Stripe.), so you can accept payments via UPI, cards, net banking, and more. We also help with compliance and security for safe transactions."
We can help our customer to integrate with any of their choice Payment Platforms.
5. How does the delivery management system work?
Your Answer:
"Our platform integrates with major logistics providers Shiprocket, allowing you to automate shipping, track orders, and manage returns effortlessly. You can also set up local delivery options if needed."
And we plan to integrate major other Delivery Platforms.
Hyperlocal business we have our own custom delivery solution
6. What’s unique about your platform compared to Shopify/Magento?
Your Answer:
"Unlike Shopify (which is SaaS-only) or Magento (which is complex), we offer both SaaS and self-hosted options with 30+ pluggable features like voice search, WhatsApp commerce, and AI chatbots. We focus on offering affordable pricing and support."
7. Do you offer technical support?
Your Answer:
"Yes! We provide 24/7 technical support and ecommerce consultation on business hours to ensure your store runs smoothly. Whether it’s setup, troubleshooting, or scaling, we’re here to help."
8. Can I customize the look and feel of my store?
Your Answer:
"Definitely! You can choose from multiple themes or request a custom design. We also allow branding, domain setup, and mobile optimization for a seamless shopping experience."
9. Is there a trial or demo available?
Your Answer:
"We offer a free trial for severn days to showcase how the platform works. If you’d like, we can set up a quick call to walk you through the features."
10. How soon can I go live?
Your Answer:
"With our quick setup process, you can launch your store in as little as 5-10 mins (depending on integrations needed). We guide you at every step!"
11. What’s coming next in your platform?
Your Answer:
"We’re soon launching WhatsApp integration and custom AI chatbots to help businesses engage customers directly on WhatsApp. Plus, we keep adding new plug-and-play features every few months!"
12. Do you help with digital marketing?
Your Answer:
"While our core offering is the ecommerce platform, we do provide consultation on digital marketing strategies or can connect you with trusted partners for ads, SEO, and social media promotions."
Final Touch: Call to Action
After answering their questions, end with:
"Would you like a free demo or a quick consultation call to discuss how we can tailor the platform for your business?"
This approach keeps the conversation engaging, informative, and conversion-focused. Let me know if you'd like any refinements! 🚀