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Whatsapp Enquiry

Service Request ID: WHSP-ENQ-SRV

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Overview​

The WhatsApp enquiry button on the product page of the NearMe platform allows potential customers to quickly and easily contact the seller directly through WhatsApp. This feature enhances communication between the seller and customers, facilitating immediate responses to queries about the products, availability, pricing, or any other concerns.

Why Use the WhatsApp Enquiry Button?​

  • Instant Communication: Customers can directly contact you with a single click, leading to quicker sales and improved customer satisfaction.
  • Boosts Confidence: Providing an easy way for customers to ask questions can help remove doubts, increasing the likelihood of a purchase.
  • Convenient and Familiar: WhatsApp is a widely used messaging platform, making it a convenient and familiar way for customers to connect with you.

How It Works​

  1. Customer Interaction:

    • The WhatsApp Enquiry button is displayed on each product page, below the "Add to Cart" button.
    • When clicked, the customer is directed to WhatsApp.
    • A pre-filled message including the product link is generated, making it easy for you to identify which product the enquiry is about.

  2. Responding to Enquiries:

    • Once the enquiry is sent, you will receive it directly on your WhatsApp.
    • From here, you can engage with the customer, answer their questions, and assist them in making a purchase.