Service Request
Introduction
Business owners can request specific services or features through the Service Request page in Navigator. They can view a dropdown of available features, check service details, and create requests. Depending on the service, payments may be required before Wariyum Technologies processes the request.
Service request entity details
| No | Column Name | Value | Description |
|---|---|---|---|
| 1 | Service Name | ThirdParty Task Integration Reconfiguration | Name of the requested service |
| 2 | Service Request # | SER-4-1-NER-1#50 | Unique identifier for the request |
| 3 | Description | Sync data from Task software for price updates | Brief explanation of the requested service |
| 4 | Days Required | 2 Days | Estimated time needed to complete the service |
| 5 | Pre-requisites | Task Software, Network connectivity | Any tools or conditions required before starting |
| 6 | Upfront Cost | INR 800.00 | Initial payment required for the service |
| 7 | Recurring Cost | INR 300.00 | Ongoing or subscription costs, if applicable |
| 8 | Date | Dec 13, 2024 | Date the service request was created |
| 9 | Status | Request raised | Current status of the request |
| 10 | Notes | No notes | Additional comments or information about the request |
How It Works
1. Selecting a Service
On the Service Request page in Navigator:
- A dropdown list will show all available services you can request.
- After selecting a service, the following details will be displayed:
2. Creating a Service Request
Once you've reviewed the service details:
- Click the Create button to submit the request.
- An email confirmation will be sent to you with the service details.
3. Payment Process
- If the service requires an upfront payment, a Pay Now button will appear in Navigator.
- You must complete the payment for Wariyum to begin processing the request.
- For services without any upfront cost, the feature will be delivered as soon as the request is made.
Tracking Your Requests
After submitting a request, you can track its status directly in Navigator. Here are the possible statuses:
| Status | Meaning |
|---|---|
| Request Raised | The request has been submitted and is under review. |
| In Progress | The request is being worked on by the Wariyum team. |
| Completed | The requested service or feature has been delivered. |
| Canceled | The request was canceled, either by you or Wariyum. |
Canceling a Service Request
Users have the option to cancel a service request before it is confirmed by clicking the Cancel button.
Additional Information
- Some services may not require upfront payment. In these cases, the feature will be provided immediately after submitting the request.
- For services requiring recurring costs, those will be invoiced separately based on the payment schedule.