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Order Subscription

Overview​

An Order Subscription allows customers to subscribe to meals for a fixed delivery schedule instead of placing orders manually each time.

Orders are automatically generated and managed based on defined subscription rules.

Flow Summary:

Select Plan → Choose Delivery Days → Select Meals → Payment → Active → Auto Order Generation → Menu Activation → Email Notification → Edit Window → Next Cycle

Storefront​

Step-by-Step Subscription Flow

1️⃣ Choose Subscription​

Customer selects Meal Subscription.

2️⃣ Select Number of Meals​

Available options:

  • 6 meals
  • 12 meals
  • 18 meals
  • 24 meals
  • Custom (Minimum: 6 meals)

Discounts are automatically applied based on selected meal count.

3️⃣ Check Availability​

  • Customer enters Pincode
  • System validates delivery availability

4️⃣ Choose Delivery Days​

Customer can select:

  • Sunday only
  • Wednesday only
  • Both Sunday & Wednesday (Minimum 12 meals required)

5️⃣ Choose Meals​

Customer selects meals within plan limits.

6️⃣ Payment & Order Placement​

  • Customer completes payment
  • Autopay is enabled
  • Subscription becomes Active

Autopay & Billing Logic​

  • Payment is auto-debited before each delivery cycle

  • Billing frequency depends on:

    • Selected meal plan
    • Selected delivery days

  • Auto debit occurs prior to order generation

  • If auto debit fails → subscription moves to Payment Failed state (temporarily paused)

After Order Placement​

  • Payments auto-debited as per cycle

  • A new order is automatically created at cutoff time

  • If both Sunday & Wednesday selected:

    • Separate orders created per delivery day

Edit Subscription​

Scope of Editing​

Customers can edit:

  • ✅ Only meals within plan

Customers cannot edit:

  • ❌ Meal Plan type (Standard, Premium, Elite, Custom)
  • ❌ Quantity configuration
  • ❌ Delivery day configuration

To change plan or delivery days:

  1. Cancel current subscription
  2. Create new subscription

Subscription Limit Rule​

  • Only one active subscription per customer
  • New subscription requires cancellation of active one

Meal Editing Windows​

🗓 Wednesday Delivery

  • Editable: Thursday 12:00 AM → Sunday 7 PM
  • Locked after: Sunday 7 PM
  • Delivered on: Wednesday

🗓 Sunday Delivery

  • Editable: Monday 12:00 AM → Thursday 7 PM
  • Locked after: Thursday 7 PM
  • Delivered on: Sunday

Editing Restrictions​

Customers:

  • Can modify meals within plan limits
  • Cannot exceed meal quantity(except in custom plan)
  • Cannot edit after cutoff
  • Cannot edit already delivered meals

Email Notifications​

When Admin uploads new menu CSV on cutoff day:

  1. Stored as Upcoming Meals (Staged Menu)
  2. Current active cycle remains unchanged
  3. ❌ No email triggered

After current delivery day completes:

  • Staged menu becomes Active
  • Email notification is sent

Email Trigger Conditions​

Email is sent only if:

  • Delivery day completed
  • New menu activated
  • Customer has active subscription
  • Subscription includes that delivery day

🧭 Navigator​

Subscription Order Creation​

  • Subscription automatically split by delivery day

  • If both days selected:

    • One Sunday order
    • One Wednesday order

Filtering & Management​

Business owners can:

  • Filter by Sunday / Wednesday
  • View day-wise split orders
  • Manage kitchen prep efficiently

Subscription Status Flow​

  • Active – Ongoing
  • Paused – Temporarily stopped
  • Cancelled – Permanently stopped
  • Payment Failed – Auto debit unsuccessful (requires action)

Edge Case Handling​

1️⃣ Payment Failure​

  • If auto debit fails:

    • Order not generated
    • Subscription moves to Payment Failed
    • Customer notified via email

2️⃣ Pause After Cutoff​

  • If paused after cutoff:

    • Upcoming generated order remains
    • Next cycle paused

3️⃣ Cancellation Mid-Cycle​

  • Orders already generated remain valid
  • Future cycles stopped

4️⃣ Multiple Subscription Attempt​

  • System blocks creation if active subscription exists

Customer Benefits​

  • No repeated manual ordering
  • Guaranteed slot-based meal delivery
  • Better pricing through meal-count discounts
  • Predictable weekly planning