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WhatsApp Orders

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Service Request ID: WHATSAPP-ORD

Why It Matters​

As a business owner, WhatsApp might already be one of your biggest sales channels. Customers love the convenience of messaging their orders directly—but managing those orders manually can quickly become chaotic. A proper WhatsApp Orders Management system ensures that every order is received, confirmed, and fulfilled without confusion or missed messages.

Common Problems Business Owners Face​

  • Overloaded Chats – Hundreds of customer messages pile up in WhatsApp every day, making it hard to separate, track, and manage each order.
  • Missed Orders – Important orders get buried in long conversations.
  • Lack of Updates – Customers keep asking “Has my order been confirmed?” or “Is it out for delivery?” because there’s no automated status update.
  • No Record Keeping – Hard to track past orders, invoices, or customer history.

How This Helps Your Business​

  1. AI-powered Order Creation

    • Our system uses AI to read customer messages (text or voice) and automatically create orders with up to 90% accuracy.

  2. Easy Verification in Navigator alt text

    • In Navigator, business owners can see both the AI-generated order details and the original WhatsApp messages from the customer.
    • This makes it quick and reliable to verify before confirming the order.

  3. Order Status Notifications

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  • Customers are automatically updated on WhatsApp when their order is confirmed, out for delivery, or delivered.

  1. Centralized Dashboard alt text

    • You see all orders in one place, sorted and easy to manage.

  2. Invoice & Records

    • Automatic invoices and clear order history for future reference.

  3. Status Tracking

    • Keep track of whether an order is new, confirmed, or delivered.

Benefits for You​

  • Save Time – Reduce manual typing and confirmations.
  • Higher Accuracy– AI captures orders, and your verification ensures reliability.
  • Full Control– Edit addresses, products, and order details before confirming
  • Better Customer Experience – Customers get quick confirmations and live updates.
  • Scalability– Manage more orders each day without added stress.
  • Professionalism– Present your business as modern and organized.

What Business Owners Should Provide​

📱 WhatsApp Number​

  • Use one dedicated WhatsApp number for both order management and enquiry automation.

  • The number should not be connected to any existing WhatsApp account (personal or business).

  • This number will be linked to Nearme to handle:

    • Customer orders
    • Enquiries
    • Automated status notifications (order confirmed, out for delivery, delivered, cancelled)

🛍 For Order Management​

  1. Add All Products in Nearme

    • Ensure all products are added in Nearme with:

      • Product name
      • Price
      • Image

    • Orders from WhatsApp will use the product details available in Nearme.

💬 For Enquiry Automation​

  1. Usual Customer Enquiries

    • Provide a list of frequently asked questions and their answers (like delivery time, payment options, return policy, etc.).

  2. Product Details

    • Include product-related information (name, price, image, etc.) for auto replies.

  3. Format

    • Send all enquiry questions, answers, and product details in a Word document.