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WhatsApp E-Commerce Automation (Beta)

Overview​

SaleSensiAI powered WhatsApp E-Commerce Automation is a service that enables your customers to discover products, get instant answers, and make purchases directly through WhatsApp conversations.

Think of it as having an intelligent sales agent available 24/7 on WhatsApp, ready to help your customers find exactly what they're looking for through natural conversation.

What Can It Do?​

🔍 Smart Product Search​

Your customers can search for products using everyday language:

  • "Show me sofas"
  • "I need a green sofa under 50,000"
  • "Do you have wooden dining tables?"

SaleSensiAI understands their needs and shows matching products instantly.

📸 Visual Product Discovery - Alpha Phase​

Customers can share screenshots or Instagram links, and SaleSensiAI will:

  • Identify the product
  • Provide pricing information
  • Help them place an order

🎤 Voice Message Support - Alpha Phase​

Customers can send voice messages to inquire about products, and SaleSensiAI will:

  • Convert voice to text automatically
  • Understand their requirements
  • Respond with relevant product information or answers

💬 Business Information​

SaleSensiAI answers common questions about:

  • Delivery charges and policies
  • Store location and hours
  • Customization options
  • Return and exchange policies
  • Product availability

How It Works​

Customer sends message → AI understands intent → Provides relevant response
      ↓                         ↓                         ↓
Text/Voice/Screenshot    Natural Language         Products / Pricing / Information / Answers
                         Processing (AI)
  1. Customer initiates conversation - A simple "Hi" or product question
  2. AI analyzes the message - Converts voice to text if needed, extracts product IDs from screenshots, or interprets natural language queries
  3. Smart response - Shows products, answers questions, or provides information
  4. Seamless purchase - Customer can complete order right in the chat

Key Benefits​

For Your Business​

✅ 24/7 Availability - Never miss a customer inquiry, even outside business hours
✅ Instant Responses - Answer customer questions in seconds, not hours
✅ Increased Conversions - Turn conversations into sales with seamless product discovery
✅ Reduced Workload - Automate routine queries, free up your team for complex requests
✅ Scalable - Handle hundreds of conversations simultaneously
✅ Cost Effective - Reduce customer support costs while improving service quality

For Your Customers​

✨ Convenience - Shop without leaving WhatsApp
✨ Fast Assistance - Get instant answers and product information
✨ Natural Communication - Chat naturally, no rigid menus or forms
✨ Visual Shopping - Share screenshots to find products quickly
✨ Always Available - Get help anytime, day or night

What to Expect​

What's Included​

✅ Product search and discovery
✅ Basic business information responses
✅ Automated greetings and category browsing
✅ General FAQ handling
✅ Screenshot-based product recognition (Alpha Phase)
✅ Voice message processing (Alpha Phase)

Core Functionalities​

1. Intelligent Greeting & Category Navigation​

What it does: When customers send their first message (like "Hi" or "Hello"), SaleSensiAi welcomes them with a personalized greeting and displays your product categories as interactive buttons.

Customer Experience:

  • Instant welcome message introducing your store
  • Visual category carousel for easy browsing
  • One-tap access to product collections
  • Sets the tone for a helpful shopping experience

Business Value: Reduces friction in product discovery and guides customers toward relevant categories immediately.

What it does: Customers can search for products using everyday language, and SaleSensiAi extracts their requirements to show matching products.

Search Capabilities:

  • Simple searches: "show me sofas" → displays all sofa products
  • Color filtering: "green sofa" → shows only green sofas
  • Price range: "sofas under 50,000" → filters by budget
  • Multiple attributes: "white wooden bed under 30,000" → combines color, material, and price
  • Category-based: "dining tables", "king size beds", "3-seater sofas"

Customer Experience:

  • No need to navigate complex menus
  • Instant product carousels with up to 10 matching items
  • Each product shows image, name, price, and quick buy option
  • Smart suggestions if no exact matches found

Business Value: Increases product discovery and reduces abandoned searches. Customers find what they need faster, leading to higher conversion rates.

3. Instagram-Powered Product Inquiry​

What it does: Customers can share Instagram post/reel links or screenshots, and SaleSensiAi identifies the product and provides pricing information.

How it works:

  • Instagram Link Sharing: Customer pastes an Instagram post URL → SaleSensiAi extracts product ID from the caption → Responds with product name and price
  • Screenshot Recognition: Customer shares a screenshot of your Instagram post → AI recognizes the product → Provides pricing details

Customer Experience:

  • Seamless transition from Instagram browsing to WhatsApp purchasing
  • Instant price quotes without searching your catalog
  • Direct path from inspiration to transaction

Business Value: Bridges your Instagram marketing with WhatsApp sales. Converts social media engagement into sales conversations without friction.

4. Smart Business Information Retrieval​

What it does: SaleSensiAi uses advanced AI (RAG - Retrieval Augmented Generation) to answer customer questions about your business policies, services, and information accurately.

Question Categories Handled:

  • Delivery Information: "What are delivery charges?", "How long does delivery take?", "Do you deliver to [location]?"
  • Store Details: "Where is your store located?", "What are your business hours?", "Can I visit the showroom?"
  • Customization: "Do you make custom furniture?", "Can I change the color?", "Do you offer bespoke designs?"
  • Policies: "What's your return policy?", "Do you offer exchange?", "What's your warranty?"
  • Product Availability: "Is this in stock?", "When will it be available?", "Do you have other colors?"

Customer Experience:

  • Accurate, consistent answers 24/7
  • Context-aware responses based on your documented policies
  • No waiting for human agents for common questions
  • Professional, helpful tone maintained throughout

Business Value: Reduces support workload by 50-70% for routine queries. Ensures consistent, accurate information delivery. Builds customer confidence through instant, reliable responses.

5. Intelligent Message Filtering​

What it does: SaleSensiAi automatically identifies irrelevant, spam, or off-topic messages and chooses not to respond, saving resources and maintaining conversation quality.

Filters Out:

  • Spam messages
  • Completely irrelevant content
  • Random greetings without purchase intent
  • Messages sent to wrong number
  • Marketing/promotional messages from others

Responds To:

  • Product inquiries
  • Business questions
  • Purchase-related conversations
  • Customer service needs

Customer Experience: Only receives relevant, helpful responses. No awkward or forced replies to casual messages.

Business Value: Optimizes automation costs by not responding to non-commercial messages. Maintains professional conversation standards. Prevents wasted API calls and resources.

6. Context-Aware Conversation Management​

What it does: SaleSensiAi remembers the conversation context, tracking what products have been discussed and what the customer is looking for across multiple messages.

Maintains Context For:

  • Previously viewed products
  • Search filters and preferences
  • Current shopping intent
  • Conversation stage (browsing, inquiring, ready to buy)

Smart Behaviors:

  • If customer asks "What's the price?" after viewing a product, SaleSensiAi knows which product they mean
  • Remembers color or style preferences mentioned earlier
  • Tracks conversation flow from search → inquiry → purchase
  • Seamlessly handles follow-up questions

Customer Experience:

  • Natural, flowing conversations
  • No need to repeat information
  • Smooth progression through the buying journey

Business Value: Higher engagement rates and improved customer satisfaction. Reduces confusion and repeat questions. Enables sophisticated multi-turn sales conversations.

7. Screenshot Product Recognition 🚧 Alpha Phase​

What it does: Customers can share screenshots of your product posts (from Instagram, website, or catalogs), and SaleSensiAi automatically identifies the product and provides relevant information.

How it works:

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  1. Customer shares screenshot - Can be from Instagram, your website, or any product image
  2. AI crops and analyzes - System automatically crops the upper portion of the image where product IDs are typically displayed
  3. Text recognition - OpenAI vision model extracts product ID from the cropped image
  4. Product lookup - System retrieves complete product details using the extracted product ID
  5. Response - Customer receives product name, price, specifications, and purchase options

Screenshot Sources Supported:

  • Instagram posts and stories
  • Digital catalogs

Customer Experience:

  • Zero-friction product inquiry - just share a screenshot
  • No need to type product names or IDs manually
  • Works with screenshots from anywhere
  • Instant product information retrieval
  • Perfect for "I saw this online, how much does it cost?" scenarios

Technical Details:

  • Intelligent cropping focuses on product ID area
  • OCR (Optical Character Recognition) via OpenAI Vision API
  • Handles various image qualities and formats
  • Graceful fallback if product ID cannot be extracted

Business Value:

  • Reduces customer effort dramatically
  • Converts social media engagement into sales
  • Handles product inquiries even when customers don't know exact names
  • Significantly increases inquiry-to-sale conversion rates

Example Flow:

Customer shares screenshot → AI crops top portion → Extracts "DNGSET-0087" → 
Retrieves product details → Responds: "₹10,999"

8. Voice Message Processing 🚧 Alpha Phase​

What it does: Customers can send voice messages to inquire about products or ask questions, and SaleSensiAi converts speech to text and responds intelligently based on the query type.

How it works:

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  1. Customer sends voice message - Natural spoken query in any supported language
  2. Speech-to-Text conversion - AI transcribes the voice message accurately
  3. Intent identification - System analyzes the transcribed text to understand what customer needs
  4. Smart response generation - Based on query type, provides appropriate response

Query Types Handled:

A. Product-Related Queries

  • Voice: "Show me dining tables under 30,000 rupees"
  • Response: Product carousel with matching items

B. Category Browsing

  • Voice: "What sofas do you have?"
  • Response: Sofa category products with filters

C. Generic Business Questions

  • Voice: "What are your delivery charges to Mumbai?"
  • Response: Relevant business information from knowledge base

D. Out-of-Context Messages

  • Voice: "How's the weather today?"
  • Response: No reply (intelligent filtering)

Intelligent Response Logic:

Voice Message Received
    ↓
Convert to Text
    ↓
Analyze Query Type
    ↓
├─ Product/Category Mentioned? → Send Product Information
├─ Business/Policy Question? → Provide Answer from Knowledge Base
├─ Generic Shopping Query? → Respond Appropriately
└─ Irrelevant/Off-topic? → No Response (Smart Filtering)